This was my first time of attending Nasscom HR summit and I was curious and excited (at the same time) to understand views of HR for HR to HR. However, the day was about to start with Vineet Nayar’s (Vice Chairman – HCL Technologies) eye opening session on “Five fundamentals of a futurist HR leader”. I did hear him a lot about his speaking earlier but it was a fantastic opportunity to hear him from 3rd row J.
He started a session with a question to all HR professionals to see whether HR thinks that they have instilled enough trust in the people. He asked a full packed HR house to imagine a situation. Let’s say if HR tells their people that all of their associates have to jump from a tall story building right now OR else they will die. In most cases – people will not jump which is a reality of the “HR” situation as of now. Vineet insisted HR to consider the current situation to more opportunity than threat and how can they transform into former.
He gave a great analogy of a “War-situation” where in good old days army used to create a formation where leader used to be in front protecting his men behind him leaving their enemy only one point to attack. Let’s consider in today’s situation if leaders really “lead” from the front to take brunt OR if they are exposing their associates to feel the same and pass on to a leader. Shouldn’t this be the other way round? HR is too busy to look inwards about their internal processes and people that they are not pointing their weapon outward in war like situation. The principals in war and leadership haven’t changed! His message was very clear that HR needs to come out of their own inwards zone to face outwards and lead to create a trust in their people.
Vineet mentioned that India is a land of “Billion aspirations”. Everyday people get out of their bed to become Bill Gates, Narayan Murthy etc. As a HR professionals, do we care about our people’s aspirations enough OR we are imposing them company’s own vision / mission? Aren’t HR primarily responsible to fulfill people’s aspirations? He mentioned that “Why are we in business of counting cows and not breeding horses”? For an individual, his/her aspirations are more important than company’s vision statements. Are we forcing them to lead them on to a path which does not go through their own aspirations and inspirations?
He spoke about changes HR needs to bring to the organization.
First change is about Management mindset change! Role of HR is more of an influencer rather than ruler. He gave an example of Mahatma Gandhi who first made Indians aware about their “sorry” state of freedom, influence them through their speeches and played a vital role to bring independence without actually ruling India. Why can’t HR play the same role of an influencer in the company to bring required change in management mindset?
Next change is about employee mindset. He challenged the current ways of structural hierarchy, growth and career path. Why people in IT always dream about following a set path which includes get into IT sector then thinking of going abroad to earn money? Why can’t we promote more open, flat and social workplaces where people earn recognition by number of followers they have? This is a real reward in today’s situation.
In terms of third change – it needs to be within HR’s own mindset. Again, is HR creating enough transparency and trust within people? When can we go beyond counting cow business?
A very good though he implanted into an eager audience is about why can’t we look at today’s “leadership selection” differently? We promote leaders on the basis of their P&L performance and who may be totally working in silos. Why can’t we look at leaders who in-turn creates more leaders rather than just looking at numbers?
We speak very proudly about our companies which may have long legacy, have large workforce and have achieved high growth and profit. Can we look at what is broken internally and we promoting those broken patches and invite people to fix them? Isn’t that opportunity more lucrative than publishing numbers which may mean nothing for people? Get people excited by imperfections and how can they become heroes by fixing them.
He mentioned that today value is created at bottom and counted at top; in real world – it should be the other way round. Leadership needs to create a value by themselves which means we need to redefine the role of business managers.
I have sincerely tried to capture Vineet’s thoughts without diluting them with any of my add-ons purposely. His views were radical and made HR think about some fundamental issues in our own system, processes, structures, leadership and people – all the pillars of HR. It was one of those very rare “HR” related session which glued me completely to his voice. I thought it was a great opportunity to put these thoughts across everyone.
All of these thoughts are captured by me who may mean some variance from his exact words / statements. Hopefully – I could capture his sentiments.
Hope this could give you a food for thought! It was my take-away for NASSCOM HR conference and made my trip worth-while to Chennai.
P.S. This is my honest effort to put his thoughts across to you and I apologize for any mistake in capturing his speech.
Let me start this blog with a caution:
“You are about to enter new, exciting yet dangerous waters of Facebook Graph Search. Use your own diligence, common sense and required control while using this tool. Welcome aboard!”
Lot of us may consider Facebook as a personal space which should not be invaded with sourcing. In fact, till recently – it was extremely difficult to perform people searches on Facebook due to its structure unlike LinkedIn. In my opinion, Social is an open platform and it is up-to our skillful thinking on how we should use this platform for various reasons – including recruiting! So when Facebook announced “Graph Search” feature few months back with an ability to search people with specific queries – a sourcer in me got excited. When Mark Zuckerburg introduced Graph search he did mention that “One of my favorite queries is recruiting”. Well, to me this clearly shows Facebook is aware of the potential of this product for recruiting.
What is Facebook Graph Search?
In simple words, Facebook Graph search is your search engine to Facebook. Until today there was no exact way to unearth a great deal of human capital information on Facebook which has over 800 million people with over 50% logs in everyday. Please note that large part of Facebook can not be indexed by Google too. It is primarily designed to search people and friends with common interest, photos, likes / dislikes etc.
How can we use Graph Search for recruiting?
I am sure your first reaction would be that Facebook is not for professional networking and not sure how much useful information you can find for search like company, designation, skill etc (with an obvious hangover from LinkedIn). In recent times, you may have seen lot of people updating their profile info which includes above information and it is clear that Facebook wants them to have a complete profile. I agree that not everyone will have their professional information on Facebook and certainly not writing resumes on their profile.
That’s the catch! Please do not compare apples to oranges. Facebook is not LinkedIn and it can not be used in a same way. I am not making tall claims that this is going to be a game-changer in Social Recruiting and will fiercely compete with LinkedIn. Just think this as a one more tool in your sourcing arsenal and find its rightful place in your sourcing jigsaw. You need to think what information a person may have in his/her profile and what can be used for finding leads. Oh! And have I told you that you can search entire Facebook with this tool for FREE unlike LinkedIn. Have I got your attention now?
How do I access Graph Search?
Graph Search is in beta as of now and has not been rolled out to 100% of users. They have rolled it to US and most parts of Europe. India is still yet to receive this tool officially to their users. With the launch, Facebook also launched “Waiting list” for people to subscribe. Click here to know more.
Cheat code: You can try changing your language in settings to English (US) to get preferential treatment.
Let’s get started
Before we start searching on Facebook, let’s try and find out some triggers which we can use. We should be able to use fields like company name, designation, education, year of passing, likes / dislikes, groups etc for finding people. Facebook let you use loads of other fields for searching; however not all of them may be useful for sourcing.
Queries in Graph Search – Easy and Simple
Facebook has kept its search queries extremely easy and simple to use for mango man and you do not need to be a Boolean sourcing expert. Queries are designed to be real-life statements which we use in our daily routine. This makes graph search a super-easy tool for any recruiter.
E.g. People who like Informatica and live in India. TISS students graduated in 2011.
Let’s start with some examples…
Company Search with Location
I want to find everyone working at Wipro in Pune.
You can see over 1000 results showing over with preference to people within my network (first / second level) and then expanding to others. How about searching everyone on Facebook from your competitors?
Company and Designation Search
I want to find all java developers from Wipro.
You can see exact 100% matches with all people who have mentioned their designation as “Java Developer” in wipro. However, designation search is not 100% flexible and best way to search. Facebook only takes some pre-determined and popular titles for searches which needs to be 100% match to the profile. It do not take varients OR keywords as searches. Again, please do not compare with job portals / LinkedIn. Remember, this information was not searchable before and many of these guys may not be available on portals / LinkedIn. #ThinkWide
Eg. You can not put just Java as title. It has to be Java Developer OR Java Programmer.
Searching for Skills
You can not directly search for Skills in Facebook as you do not have a complete profile. Facebook has a “Likes” section which can reveal some descent information about your profile. Let’s search for people working with IBM who likes business intelligence.
If you closely look at results, most of these people have not mentioned about their specific designation in Facebook. However, fact that they like “Business Intelligence” gives us some “intelligence” about their skills.
Searching people within Groups
Graph search provides a functionality to search for people within mentioned groups; even if you are not part of those groups. (Wink! Wink!!)
Searching for people who are part of “Mainframe” group and work with TCS
Over 1000 results! Most of these techies will be mainframe developers. You can always cross-verify their information on Google and other networking portals.
Searching people attended specific college
Lot of times you need to search people within specific top business schools OR technology schools who have passed out from specific batch. Graph search do it easily for you.
In fact, you can mention a range of pass-out years for more exact result. Cool, isn’t it?
Searching people with specific education criteria
Let’s say I need to find B.Sc recent graduates / freshers who have passed out after 2011.
Searching people who have checked-in at specific locations
Wow! With increasing usage of Foursquare and Facebook Check-Ins, this is a new data point to search. Here’s a people search that checked-in at Infosys and like Java. Probability is that most of them have either worked OR currently working in Infosys without mentioning it on their profile.
You may have already noticed a Search Filter which is embedded with a list view of search results. This search filter lets you refine / add / edit your searches with multiple fields including basic information, work information, education, likes, interests, photos, living information and tons of other fields.
Unexplored Search Possibilities but Handle With Care
The search functionality is still new and in beta version. Facebook has stated that “Graph Search” is one of their key pillars in Facebook and they will improve this as ongoing basis. This is just a start! I have only listed some basic search queries and I strongly believe we can come up with many other unique queries which can help us to find unique results.
Considering Facebook has 4X data compared to LinkedIn, facility to search and message everyone for “Free” – it can open a great opportunity to source some decent leads for your sourcing. However, considering this is not a professional platform one needs to use this platform with care for contacting prospective candidates. You may want to cross-reference this data to other channels while contacting to negate any side-effects. Most of these candidates will not be an active job seeker so put your “Passive Searching” hat on while engaging these candidates.
Being a new search function, it will take some time to understand more pros and cons on Graph-Search for sourcing. I am sure we have lot of learning involved in this feature considering you may look as someone who is breaking into a “Personal” space of candidate. Saying that – I think as a recruiter you need to make appropriate usage of this platform as a “leads generator” and not as your CV searching engine!
I’ll be keen to hear your views and stories about Graph Search. Have a go and try it out.
My ex-CEO used to use the phrase – Onward & Upwards to give us a motivational dope. I have a same feeling about India Sourcing and social recruiting scenario which I wish to cover in this edition of my blog and also disclose the results of my survey earlier this year.
I was glad to be a part of recent SourceCon – the largest sourcing conference in the world to represent the Indian flavor of sourcing to the global audience. Though the sourcing as a concept is universal, it has a heavy influence from the region it belongs. I have worked in both global and domestic sourcing in my career of 9 years and found a great deal of difference in the way we source. Despite of the differences, the “sourcing” as a function has a strong roots in every recruitment eco-system and India is no difference.
In order to understand the philosophy behind India sourcing, I ran a first of its kind survey earlier this season. This survey was aimed to understand the details of sourcing channels, effectiveness and overall India sourcing landscape. I received over 150 responses to my survey from various sourcers / recruiters from all parts of industry. While I have uploaded the results in SlideShare, here are some key takeaways of the survey for me: -
- Over 64% of respondents are from IT recruitment industry.
- Naukri was ranked as the best job portal in India by 71% of recruiters while Monster was at mere 16%. This shows the monopoly of Naukri in this market. There was very negligible mention of any other job portals in this range.
- Over 50% of recruiters say that every second candidate they hire comes from job portals. This shows a dominance of job portals in sourcing channels and this is still the most effective way of hiring candidates in India.
- The share of organized / standardized recruitment database vendors (ATS) is around 25%. Most of recruiters use in-house database. It provides a great opportunity for external vendors to increase their market share.
- Over 56% mentions that there is a room for improvement in the ATSs they use.
- 40% of recruiters generate more than 10 candidates per day.
- Nearly 75% recruiters agree that the quality of passive candidates is better. This also denotes the increasing trend of recruiters using new resources outside of job portals (E.g. Social sites)
- While 49% of recruiters submit 4 to 7 candidates to get one hire, we still have over 30% who submits more than 7 to achieve the successful placement. These numbers shows the influence of “volume hiring” in India and availability of talent (quantity). However, the low ratio of hires also shows the increasing importance of quality and hiring managers’ expectations.
- In the “talent war” scenario, 40% recruiters face the situation of offer/joining ratio below 75%.
- The concept of Boolean sourcing is definitely on the rise where 72% recruiters prefer Boolean over other methods of search.
- In the job portal search, though 53% of recruiters prefer database search as the most effective way to get candidates; surprisingly mass-mailing scores at second place with 24% above job postings at 16%.
- Bullhorn stands at number-1 spot by recruiters in usage at 35% compares to some of the other tools / sites like eGrabber, BranchOut, ZoomInfo, TooStep etc.
- 81% of recruiters support the idea of focused “Sourcing” function in their organization.
- The “Googling” way of hiring is not particularly popular in India as over 70% recruiters says they either have not hired OR not tracked their hire using this resource. This also shows the need of sourcing training in this space.
- LinkedIn scores at 59% as the most effective social recruiting channel in India while only 38% uses LinkedIn recruiter utility. These numbers will be very encouraging for LinkedIn sales team as it has a great potential to increase the utilization of their hiring solutions in India market.
- The usage for Facebook for branding is definitely on the up-side as over 54% says their company has a fan-page on Facebook but only 22% says that it is used for job posting purpose.
- On a very interesting note – around 40% said that LinkedIn is very similar to job portal and other 60% were affirmative on LinkedIn being a pure professional networking site. I would worry about those 40% :).
- The hiring mood in India is definitely upbeat as 54% said that their hiring will increase and only 9% predicts less hiring than 2012.
- Over 50% of recruiters showing intent over investing in social recruiting is definitely a good sign for the market.
- In light of Facebook’s job portal, 60% were happy to see Facebook India Job portal but other 40% are still wary over security concerns.
- Around 39% of recruiters see the “Improving employer brand” as a top-most function of social media for organizations following by increasing the quality and quantity of hiring.
Some of the above numbers might be as per industry standards; however the rising numbers towards “Sourcing” and “Social Media” definitely shows the positive trends in Indian recruitment industry. This is an industry which has traditionally used job portals OR third party vendors in the past for a big proportion of the market. There is a definitely air-of-change in regards to having more focused talent sourcing function and enhancing the employer brand to attract candidates. I am happy to see the sourcing industry slowly and surely finding its roots in India and these trends will only but go upwards in near future. While companies are looking to have better control over quality and quantity of talent supply along with enhancing their brand reputation in the market – “Sourcing” as a concept provides a great platform to support this change.
In the rising era of social media, Indian recruitment industry – especially, job portals segment is going through a bit of struggling though an interesting period. Though the Indian numbers of Social Media penetration are much lesser (5% India Vs 60% USA), it has certainly made top job portals to take a notice of this trend and respond to it rather re-actively.
The traditional job portal industry in India is heavily dominated by Naukri.com (InfoEdge Ltd.) and MonsterIndia.com (Subsidiary of Monster.com). The other players like TimesJobs.com, Shine.com, Careerbuilder.com etc has been on the edge, struggling for their market share for a long time. Today corporate companies are looking at social media channels to lower their sourcing costs, increasing candidate engagement and enhancing employer brand. In fact, a professional networking site like LinkedIn has been keeping a strong pressure on job portals. The effect of this trend has been felt by job portals significantly in past couple of years. Naukri.com and Monster.com has been under pressure to increase their profit shares and market value in the current scenario. Both of these houses contributes to an overall INR 600 Crores (120 Million USD) turnover in between them.
This market trend has definitely led a paradigm shift in a way job portals are looking at their internal business model and diversifying their service stream. The days are gone when job portals were happy to maintain their candidate database and earn yearly service contracts. Today they can not simply depend on their traditional model and there is a greater need to diversify their service streams. Market is already witnessing some of the new equations that are being tested by many of these players. Here’s a run-down of some of the most notable diversifications: -
Naukri.com – Segmentation and Referrals Tool
Naukri is by far the biggest job portal in India with around INR 330 crores of yearly turnovers. Recently they have launched FirstNaukri.com and NaukriPremium.com as new services for the segmented and focused target audience. FirstNaukri.com – as name suggest is targeted for graduates. In this case, Naukri is offering assessment tools, on-boarding platform and employer branding options for employers. Similarly, they are also providing options like events employer-connect / engagement tools, contests and consulting for students. On the other hand, they have also targeted high-end segment of executive / leadership level candidates through NaukriPremium.com. This portal is a focuses on senior level candidates who are typically above INR 15 lakh CTC.
Interestingly, Naukri has also launched the Internal Referral Tool that is integrated to their job portals. This tool lets recruiters to open their Naukri jobs internally to employees and receive candidates. This move certainly suggests that Naukri is looking at a different segment of business. This may be a good option for small to medium enterprises that do not have in-house system for referrals. Nevertheless, this certainly raises the risk of exposing internal associates to Naukri and other related data security concerns.
MonsterIndia.com – Integrating Social and Segmentation
Monster’s BeKnown, the social media networking tool is around for past one year or so, but have not earned much success globally. They are now trying to integrate BeKnown in their job search results page to gain momentum. I recently learned that Monster has added Social Connections to their job listing which lets candidate to view who all in their BeKnown network works in that company. This feature is yet to release in India, but it certainly shows the path going ahead.
In addition to above, MonsterIndia has recently launched Monster College in their service offerings. Monster College connects colleges to recruiters. It offers to strengthen a relationship between college T&P officers with company HRs. They also have assessment tools for filtering candidates presented to HR.
Shine.com / MyParichay Partnership – Social Referrals Meets Job Portal
MyParichay is a Summit HR start-up is a social media employee referral tool in Indian market. It has announced a partnership with Shine.com to let recruiter shares their jobs on MyParichay through the network of company associates. This is an interesting development indeed as a “Job portal meets Social Media meets Employee Referrals” scenario. This partnership will definitely give a way to new equations in the industry if it creates a successful case-study.
Headhonchos – Senior Hiring Job Portal
One of the oldest and largest executive search company ABC Consultants Ltd has initiated HeadHonchos last year to build a new job portal that is targeted to senior / leadership / executive level candidates. Interestingly, they used “LinkedIn” in big way initially to promote HeadHonchos to lure candidates into their database. They work on the candidate-drive pricing model and provide premier level services to candidates from consulting perspective.
I am sure this is a start of new partnerships, relationships and diversification in until now a very traditional job portal market in India. Job portals are slowly, but surely acknowledging the entry of new-age social media and choose to work with them rather than competing.
LinkedIn is becoming one of the fastest growing recruitment solution providers in India. They now have a special “India pricing” to cater domestic needs. Recruitment organizations are definitely inclining towards their recruitment solutions which offer a unique combination of passive candidate search, job postings and employer branding. Job portal needs to continue driving towards diversification and being more “Socially-Connected” with their audience in order to sustain and grow. They need to realize that they can no longer just expect candidates to visit their portals, but rather they need to be proactively follow the candidates wherever they are :).
It all started way back in July for me, when I heard of a news about Facebook venturing into Job Portal business. As a recruiter, my first reaction was – WOW! I have always been struggling to use Facebook as a direct medium of talent search / job posting due to very nature of this platform and unstructured though huge data. I have been trying to effectively use third party apps like BranchOut, BeKnown but with no tangible results. This may be due to the regional constraint and I’m happy to hear from any other recruiters who have successfully hired from these apps. Put things short – I was anxious and excited to see if this would a right step in the door for Facebook.
On 14th November morning (IST) the news broke out about Facebook confirming the release of the job portal functionality. The news also mentioned that it will be an extension to their Social Jobs Partnership program with US Labor ministry and possibly be a job aggregator than an actual job portal. A very idea about reaching out to a billion people through a social platform with most number of active users was enough for me to still ride on “excitement” wave.
The next morning I could actually see the first glimpse of so called Facebook “Job Portal”. It was like having a half baked breakfast with no taste, no appeal and got me worried about my diet :). Here’s what it looks like: -
Functionality / Structure
- Facebook has released a “Social Jobs App” which is embedded into their “Social Jobs Partnership” Facebook page – with no immediate notification and access to users. People will have to find these apps deeply buried in the system to use it.
- This is not a direct job portal but a job aggregator like Indeed.com. It sources jobs from JobVite, Work4Labs, BranchOut, Monster and US.Jobs.
- JobVite, Work4Labs and BranchOut are Facebook apps which uses Facebook as a platform to publish jobs, search jobs and refer jobs in individual capacities.
- You can search via keywords, location proximity and category / sub-category.
- Once you search with fields, it sources jobs from each of the portal and aggregates them as a list. You need to go to individual apps / portals to apply for those jobs.
I do not wish to be overly critical about this app here as this is a first step of Facebook into unknown territory for them. People label Facebook as strictly personal and LinkedIn as strictly professional. In fact, I started a “poll” earlier this year to understand people’s sentiments about Facebook starting a new job portal. With sample size of over 300 responses, 61% of people said they are not comfortable with using Facebook for jobs / careers. Though recruiters will be excited about this move; this is a big mindset change which Facebook will have to manage for their users. This may also explain their move to go as “Job Aggregator” than a job portal.
OK, saying this – I have a big apprehension about the beta version which they have opened up. Going job portal way officially surely should be a big decision for Facebook eco-system and I am thoroughly surprised they are very ill-prepared in this release.
Here are my questions which I hope to get answers in coming days with their subsequent releases to this app.
- Why would Facebook release an “In-House App” without proper testing? The search functionality is not accurate and you end up getting results with rubbish job matches.
- Why there is a difference searching from this app VS searching internally in the vendor apps? I searched java, spring in the monster tab with 30 odd results while searching the same on Monster gave me over 50 results.
- Why would they restrict this functionality only for US jobs only? I understand about this being part of “Social Jobs Partnership” page but Facebook being “global” would not this be bit unfair to other countries?
- Why have they tied this app to specific initiative like “Social Jobs Partnership” only? This could have been very well a global initiative with much wider users.
- Why Facebook has not made an official announcement of this platform on Facebook itself?
- There is simply no information available on public domain about who / what / how’s of this app. This announcement on the FB page has received over 111 comments and lots of them are asking relevant questions. Why Facebook is not answering OR clearing their stand over here? This is supposed to be Facebook’s official initiative.
- Facebook also have not published this link anywhere in their promotions. Does that mean they wanted this to be released under closed boundaries only?
In my opinion, Facebook has to decide on their next steps as part of bigger strategy and take it to the next level. Their move has been heavily criticized in the market as it lacks a thoughtful approach, tried and tested preparations, long term insights and user experience. They need to position themselves as a platform where people are comfortable searching jobs and it should be secure enough to protect their activities from being public. I do not expect them to go LinkedIn way as it is a different platform altogether but they need to have a well-thought out plan to venture in this market.
It is a huge opportunity for Facebook which they can not afford to miss; however, their start has certainly not made things easy for them to chop out next steps. This App is just a “start” and Facebook needs to roll up their sleeves to compete in “All-Star” league. Make no mistake – the moment they make their bases loaded, it’s just a matter of time to hit a “Home Run”.
For long time, I have been searching for an Indian community on Social Media recruitment. My following on Social recruitment mostly comes from western world and conferences where the concept is relatively more mature and wide-spread. I was very curious to understand how India HR community looks at Social Media, especially from talent acquisition glasses.
That’s when I came across People Matters conclave on Social Media Talent Management. I was more delighted to see focus on talent acquisition, as most of times HR conferences sadly do not cover this part of people process. I also saw many familiar speaker names such as Gautam Ghosh, Aadil Bandukwala and many others with whom I had interacted on twitter but never met. On 13th of June 2012 I travelled all the way from Pune to attend this conference inBangalore with an open mind and inquisitive set of ears. This is a summary of a conclave from my table.
Unfortunately I arrived a bit late at conference and missed out welcome address by Dr. Madhukar from Alliance University. EsterMartinez, (Founder – People matters) successfully set up the context by specifying why Social Media matters in today’s talent world. She said that by 2018 there will be more Gen Y who will be more “Social” savvy. This means every company should have a “Social” component in their strategy.
Elango R (CHRO, Mphasis) was on the stage then to elaborate “Why” and “How” today’s HR should embrace social media for their talent strategies. He shared a case-study from Mphasis where HR simplified an idea about creating a social platform for programmers to share their “Re-Usable” codes on AppStore look-a-like application to save duplicate efforts and increase overall productivity. They now have 65% of re-usable codes in their directory. He also mentioned that we are 5-6 years away from opening Social Media tools like Facebook, Twitter to employees in office but HR should find other “Social” ways to drive effectiveness using this powerful medium at enterprise level. Sangeeta Lala (Co-Founder, TeamLease Services) presented how recruitment agency can help their candidates and clients through Employer Branding and Social Hiring.
Next was one of the most awaited sessions for me by Aadil Bandukwala (Talent Acquisition Advisor, Dell) on Social Recruiting. Aadil presented a great case-study on how DellIndia has used various social tools to attract and recruit candidates effectively. He presented a layer-like structure where Dell has a Career Site, Job search site, social media channels and recruitment CRM which is connected with one anfother. Today, recruiters are able to send jobs to social media channels with one click. He also showcased about how people can search jobs through Facebook apps and effective usage of twitter to broadcast open requirements. He demonstrated an interesting study where user-generated video got more hits than their marketing video. It emphasizes the fact about people on Social Media “likes” human generated content than automatic one. They also have a strong “listening” ability to their target recruiting audience with their Social Media Command Centre. Clearly, Dell has set an example in Social Recruiting space inIndia. It was an amazing overview of how Social Recruiting can be implemented if done in right way. Kudos to Dell!
One of the most well known figures in Indian Social Media space, Gautam Ghosh moderated a track on Employee Engagement & Recognition. Gautam presented a “Gamification” model to engage employees in Social driven HR environment. He introduced a concept of giving badges and expert tags to internal employees for recognition. C. Mahalingam (EVP & CPO, Symphony Services) pointed out that “fun” is not necessarily an engagement and companies really do not need Chief Fun Officers. Rohit Rawal (Co-Founder, QuadMo Solutions) mentioned how their solution SPOTLIGHT is helping companies to socialize Rewards and Recognition internally. Panel also pointed out that companies should not take rewards and recognition in same bucket. Most of times people are really looking for recognition than just monitory rewards.
The post-lunch slot was given appropriately to Abhijit Bhaduri (Chief Learning Officer, Wipro) who kept audience on their toes about the concept of employer brand and learning. He mentioned today employer brand is not owned by companies but by employees and potential hires. Brand is what your people and potential employees say about your company. In today’s world with talent war scenario, it is two way reference check with candidates doing their own due diligence to find out what people say about the company before joining. A great branding is one where Alumni say good thing about his / her ex-company. He mentioned that today’s learning is static and it is an event. People can not learn in fix time at fix locations. Their learning should be social, virtual and ongoing. With social media – hiring, brand building and learning is been driven by people which requires zero investment. This session was an eye-opener for everyone in the room to change their perspective of employer brand and learning.
The last session of the day was moderated by Dayanand Allapur (Head – HR, Tesco) with B. Venkataramana (CPO – Landmark Group), Pallab B (Director – HR, Citrix) and Raghavendra (VP & Head – HR, Infosys BPO). The panel shared some great views about how “Social” as a concept is becoming a strategic phenomenon to drive an effective employee engagement. Speakers shared various examples of using social channels as part of their HR strategy.
Networking Breaks gave me an opportunity to meet some interesting people in this space. In fact, I met one of ex-colleagues after seven years :). It was great to see HR fraternity is going beyond “Curiosity” to “Enthusiasm” for using social media in HR and recruitment. The event was well organized by People Matters with great line up of speakers. I would love to see more recruitment angle next time. Special mentions of sponsors –Alliance University, Shine.Com, quadMo and rupeepower for their support.
As many of the speakers said, we may not using Social Media effectively on the ground just as yet as it will take us few years to reach that maturity levels. However, it is more important to create the “Social Environment” among employees and employers for creating the mindset before we implement radical social efforts in our HR / recruiting areas. I strongly believe next year same time, we will see many successful social usage case studies from India HR Inc. For people oriented functions like HR / Recruitment “Social” is not a choice but a question of “When” and “How”.
Each day I speak with recruiters about Social Media who shares their enthusiasm about using this channel for sourcing. The next question is – how soon they should expect to get profiles and where all they can post the jobs. Social Media is being viewed as a next best thing in recruitment as well as a “magic wand” which will produce profiles from thin air!
There is a definite wave about “Social Recruiting” in the air which needs a proper understanding, strategy and implication rather than blanket usage. It’s imperative that we understand the real power of Social Recruiting with a broader spectrum than just a short sighted approach.
I have compiled a list of what I think the real Social Recruiting is and what it isn’t.
I get so many queries like can you post this in Facebook and LinkedIn. Well, are you treating them as job portals for posting? Do you even know where and how to post? Is this a “readymade” tool for job searching? Any new concept brings along a need for learning and exploring. Social Media is more than a tool and not even a strategy in itself.
In short, recruiters should not to see Social Media merely as a tool. They need to see this as an opportunity to reach out to bigger target audience, engage them in meaningful dialogue and create a talent pool to gain a distinct competitive advantage over competition. Social gives enormous opportunities to create proactive and long term candidate pipeline along with building a great employer brand. This is so much more than just posting in groups, pages and twitting like “Job Robots”.
So next time, do think “long term” and “strategic” while using Social Media. One thing more – it’s there to stay, so use it before your competitor does
I would love to get your opinion on the above list. Any additions / changes you suggest? Let’s open up a discussion…
The recent entry of Google+ has stirred the entire Social Media space in a big way. Facebook has just changed its interface and introduced various concepts like Groups to counter-attack Google+. I think it is just a start. This is a hot boiling place to watch…
We have the two big (if you consider it BIG enough) news coming from Google+ and Twitter this morning. These updates / changes suggest that both of them taking on Facebook aggressively. Let’s look at them from sourcing / recruitment angles too.
This is Google’s answer to Facebook Fan pages. In recent times, fan pages have become a great tool for recruitment / corporate companies to enhance their employment brand as well as to reach out to wider social media audience. Google+ is now riding the wave by announcing Google+ pages. The page structure is very similar to Facebook Fan page where you can post your openings, comment, engage etc. Instead of “Liking”, you can add this page to your “Circles”. Other utilities include “About” section, Photos and Videos.
One of the interesting functions is Google+ Direct Connect. You can connect your websites to Google+ page. If you are able to convince Google+ algorithm about authenticity and quality of content, they would award you a +operator. This makes your page searchable on Google with + operator. There are few live examples like +Pepsi.
Although at this point of time though the structure looks pretty simple and much like Facebook, I am sure that Google has bigger plans in overall social media strategy. This platform gives Google+ a huge advantage for attracting company / individual brands to connect and engage audience. For recruiters, it is just another online place to showcase brand and jobs for now. However, keep watching this space.
Twitter adds News Feed (Activity Tab)
One of the reasons Facebook has been successful to attract and engage large audience is due to their “News Feed”. This feature lets user know more about what their friends are doing with 2nd level friends. Thus resulting into knowing new people, what they do and enhanced engagement overall. Even though this feature has come under some criticism due to security concerns, it is like a “Newspaper” putting up hot stories from their friends which you can not resist to read.
Twitter has been very conservative till today by adopting a very simple and straight forward philosophy of showing only twits from your connections. Starting today, Twitter has powered “@username” tab displaying various activities for your own account. This includes people who re-tweeted your twits, newly followed people along with your mentions.
The more important change for me however is their introduction of “Activity” tab. This tab tells you about what your twitter connections are up to J. You can now view new accounts they are following, any favorite twits they have added, new addition to lists etc.
Utility for Recruiters?
- You can now keep a tab on new accounts your candidates are following. A great way to know their friends / colleagues / connections in a same industry / company.
- Uncovering new lists they are been added to.
- Any other advantage you can think of :).
Social Media is slowly but surely is establishing as a big buck business. LinkedIn and Facebook has already proved their market worth. The good part – this competition will provide a gate-way to some great innovations and experimentation in social media space. Businesses are learning from one another and providing better value proposition for customers. Enjoy them until they are free….
Have you ever been to open house which says get approval on your questions and comments before speaking out it in open? Sounds weird? Well, is this a mindset you are carrying to your social media strategy?
Social Media is slowly but surely coming to an age where it is more of a strategic component than just “Riding a Trend”. It is a medium that exposes your brand / company to open crowd which can give any company an advantage to reach out larger audience. However it does bring in a risk component with itself as it can attract negative comments / sentiments of their employees as well as customers. This may be fear of company management which restricts the open use of social media.
As they say – everything has its pros and cons. Here’s what best you can do to maintain and enhance your brand on social media while curbing an “evil” effect.
Involve Your Employees – Best Brand Ambassadors.
While you look outside to market yourselves and brand your company name, you may tend to forget that your employees are the best brand ambassadors of your company. It is a great idea to involve them actively on your social networks to tell their experiences / views about your company / brand. People would rather listen to human stories than standard marketing brochures. Yes, you may attract some negative sentiments from “never-to-be-satisfied souls”; however, there are more chances that you attract positive vibes if you involve larger audience.
In current social media channels, you get do get admin rights where-in you can actively moderate your groups, comments, postings etc; however use this right diligently. It is not advisable to delete OR react strongly to every negative / non-sense comments. Remember, it is an open platform – a democracy J. Let people have their own say and you can counter them with the positivity which can showcase your brand value. If your community members start thinking that you are deleting negative comments, they will definitely shy away from your group. You can always re-direct those negative comments subtly. Your brand also carries your company’s characters and values.
Be open for Improvements and Suggestions
Social media is a two way conversation and needs to have “ears”. You would always want your followers / group members to listen great things you have to say. Never close the communications gates though. You would also carefully need to listen what your followers have to say. Sometimes, they may have a complaint, a suggestion, a crappy experience about your service / product etc. Please make sure you route their views to appropriate department and consider them valuable. Do not forget to thank them for their valuable suggestion. Give them an honorary feeling which they will associate with your brand.
Be careful on what you say
We have seen enough examples of big goof-ups on some Fortune 500 company’s social media communities where one word OR sentence can destroy your brand image. Do not get intimidated or carried away by comments of other people. Respond such comments with proper business etiquettes and sentiments. Please do not take them personally. Remember, it is not you (as a person) commenting on them but you are representing an entire company.
“Feel Good” Factor
The community should always carry a “Feel Good” factor about company, people, clients and their services on social media. There should be a consistent effort for company to engage your audience into new developments, updates, news etc on your company. Also, try to run various contests and quizzes (even if without any rewards) on your page and give credits to the winners. It always creates an attachment of the person to the brand and helps to neutralize any negative feelings.
Social media as a channel needs openness and transparency from employer’s point of view to bring long term effective results. You just cannot expect goodness if you are not prepared for the risks. It does expose an opportunity to attract some rough comments but it also provides to clear an air publically to help brand-building. Moreover, this cannot be a reason to not to open to use this excellent channel for people engagement and brand-building.
5 out of 10 tweets on my twitter stream are currently talking about Google Plus. It has easily become a trend on social networking sites. I believe it is the first time when any Social Network has got so much fame on other social networks….
I recently came across this search engine which searches people on Google Plus (Thanks to Katherine). While searching people on G+ got my attention, statistics it has shown got me really interested. These statistics are directly related fields people have populated on G+. I am sure not 100% people have filled in their G+ profile; but this does show us a good trend of people on Google +.
- Around one half of people on G+ are not married.
- 1/3rd of people over here are Male. It also claims that 9k falls under “other” gender.
- Most of them are from IT backgrounds (Job Titles). Again 1/3rd.
- 7 out of 8 are not there on twitter. Very surprising???
- 8 out of 9 do not have Facebook profile. Shocked??
- India is second biggest country on G+ after USA.
- CA and NYC are biggest counties and cities. Predictable J
Some are funny, some are informative and some are misleading!!!
Don’t think that Google Plus has revealed new profiles that are not active on FB and Twitter; it’s just that Google+ profiles are not 100% populate. You will see a changing trend on the same page in coming days with thousands of new profiles added to G+ and populating their profiles better.
Just an observation you see
- Vineet’s Session on Fundamentals of HR Leadership – My Takeaway – Nasscom HR Summit 2013
- Introducing Graph Search – Facebook Opens the gates for Candidate Sourcing
- India Sourcing Survey Results – Onward & Upwards
- Diversification Trend in Indian Job Portal Industry
- Facebook releasing a Job Portal App – What and Why?
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